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Solex Return Policy, Refunds, and Subscription Cancellation (AO Scan Global Guide)

Solex Return Policy, Refunds, and Subscription Cancellation (AO Scan Global Guide)

Author- Paige Maurer Wheeler

Paige Maurer Wheeler

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The Simple Truth About Returns and Cancellations

Solex has clear timelines for returns on supplements, devices, and non-consumables, plus a defined one-year warranty process. Monthly software subscriptions are non-refundable, and subscription orders can be canceled anytime through your account or customer support.
Solex return policy overview for supplements, devices, warranty, and subscription rules

Welcome Wellness Wonders!

Please enjoy this educational opportunity from AO Scan Global.

If you’re building a real wellness business with Solex Global or simply choosing tools for your home, clarity matters.

A good return policy protects everyone. It lowers confusion, sets expectations, and keeps the focus where it belongs: product integrity, training, and long-term results.

AO Scan Global follows the official Solex policies because Solex is the manufacturer and distributor. The policy language below is taken directly from Solex’s published documentation, and I’m sharing it here in plain English so you can find it quickly when you need it.

This blog is very convenient, as it can be translated into 20+ languages to accommodate our growing global presence.

Quick policy snapshot (the part most people want)

Supplements

Within 30 days of delivery: full refund (less shipping)
30 to 120 days after delivery: 90% refund (less shipping)

Devices

Within 15 days of delivery: full refund (less shipping)
15 to 30 days after delivery: 90% refund (less shipping)
After 30 days: no refunds
Devices must be returned with all original packaging components.

Other non-consumable products

Within 15 days after shipment: full refund (less shipping)
15 to 120 days after shipment: 90% credit to your Solex account (less shipping)

Software subscriptions

No refunds on monthly software or annual membership subscriptions.

Why we still love a policy like this

As the largest AO Scan Quantum Living Advocate, I don’t see many people returning products once they’re trained and actively using the ecosystem, especially with AO Scan. But it’s important that the option exists and is written in a way that’s consistent.

It’s also one of the reasons I’m a big fan of starting with education first. A clear free demo, a clean onboarding, and support that actually answers questions will prevent most “I bought too fast” moments.

Return details (verbatim from Solex)

“As a Solex Quantum Living Advocate or Customer dissatisfied with any Solex product, you may return:

SUPPLEMENTS
• Any opened or unopened product within 30 days after the delivery date will be issued a full refund in the same method of payment of the purchase price and applicable sales tax (less shipping charges).
• Any opened or unopened product returned after 30 days and less than 120 days after the delivery date will be issued a 90% refund of the purchase price and applicable sales tax (less shipping charges).

DEVICES
• Any opened or unopened product within 15 days after the delivery date will be issued a full refund in the same method of payment of the purchase price and applicable sales tax (less shipping charges).
• Any opened product returned after 15 days and less than 30 days after the delivery date will be issued a 90% refund of the purchase price and applicable sales tax (less shipping charges).
• All return shipments of devices must include all components of the original packaging.
• Refunds will not be issued after 30 days.

OTHER NON-CONSUMABLE PRODUCTS
• Any opened or unopened product within 15 days after shipment will be issued a full refund in the same method of payment of the purchase price and applicable sales tax (less shipping charges).
• Any opened product returned after 15 days and less than 120 days after shipment will be issued a 90% credit on your Solex account of the purchase price and applicable sales tax (less shipping charges).

SOFTWARE SUBSCRIPTIONS
• Solex does not offer refunds on monthly software or annual membership subscriptions.”

One-year warranty return policy (how “defective” devices are handled)
Solex also outlines a one-year limited warranty process for confirmed defects. The key steps are:

  1. Get a Return Authorization (RA) number before shipping (unauthorized returns are refused)

  2. Customer pays return shipping initially

  3. Solex QC evaluates the device for a covered defect

  4. If confirmed, Solex refunds documented return shipping

  5. If not defective or not covered, shipping reimbursement is not issued and the product is returned at the customer’s expense

  6. Return items should include original packaging (if available) and all accessories/manuals

Solex also notes that returns may be reviewed on a case-by-case basis and that commissions/bonuses, or incentives tied to the returned product may be deducted from the reimbursement.

How returns are initiated (RMA requirement)
For standard returns, Solex states that returned merchandise must have a Return Merchandise Authorization number, and returns should include the original receipt and be shipped prepaid (no collect shipments).

Subscription cancellation: no contract, and you control it
Here’s the clean distinction:

Returns and refunds apply to physical goods (and warranty conditions).

Monthly software subscriptions are non-refundable.

If someone simply needs to stop recurring subscription orders, Solex states subscription/automatic orders can be canceled at any time through online account administration in their back office or by contacting customer service.

This is why I often say: the power is in your hands. You can run it month-to-month, pause it, update billing, or cancel when you choose.

Why I recommend a free demo first

If you’ve never experienced AO Scan, a demo is the smartest first step. It helps you understand what you’re buying, how profiles work, and what “best practice” looks like for home use or clinic workflows. It also drastically reduces misunderstandings, which is exactly what a healthy policy and a healthy onboarding are meant to do.

If you’re a clinic and you want to request a six-day utilization pass, submit it through the contact form. If we have availability and you meet the criteria, we’ll guide you from there.

Return Policy 4.3

Yes. In WordPress, you can upload the PDF to your Media Library and insert it using a File block so readers can view or download it.
If you want the PDF to display nicely on the page (instead of only a download link), a PDF embed plugin can also work.

Quick Links

Download the policy PDF (hosted on AO Scan Global):

Official Solex policy PDF source:

Learn about the AO Scan Premium Subscription:

Shop (global):

Free demo, clinic request, or help choosing the right setup:

Author’s Box
Paige Maurer Wheeler is a biohacker, bioenergetics practitioner, purveyor of goodness, mom, and long-time AO Scan user who trains and supports a global community of wellness enthusiasts and professionals. She is an Independent Quantum Living Advocate. The views expressed are her own and not those of Solex Global. This post was written using Paige’s LucidSeed-style integrity framework to keep the tone grounded, clear, and people-first.

Be Well & Do Good Things


Paige Maurer Wheeler
Independent Quantum Living Advocate
AO Scan Global
https://aoscanglobal.com

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Disclaimer

Due to a lack of scientific evidence in the sense of TRADITIONAL medicine, science and conventional medicine do not recognise the existence of energetic/information fields, their analysis and harmonization, as well as their usefulness in medicine and other areas. No disease or medical condition is meant to be treated, mitigated, diagnosed, or prevented by the AO Scan system. It is instead designed to provide the user the choice to take information from information fields into account, even in the context of a holistic view, in order to attempt and derive useful information from them if necessary. Here, neither representative data nor data with scientific validation should be taken for granted. In light of this, each user should experiment to determine whether or not the program is useful to them based on their individual experiences. The terminology used in the databases and modules are not effects statements, they have not been examined by a recognized body, and they are not a part of the MDD/conformity MDR’s assessment process. The AO Scan system should only ever be used in line with the Instruction for Use and within the bounds of one’s professional practice, license, or certification. The usage of the AO Scan system shouldn’t be viewed as a replacement for a doctor’s independent judgment, diagnosis, and therapy selection. The therapist is always in charge of providing the proper diagnosis and treatment. The goal is to give the user a tool for potential application evaluation and trial, but it cannot take the place of a doctor. Always question the data from the AO Scan system critically, and if necessary, run it through additional tests. The body’s energy field is transient and ever-changing. Solex//aoscanglobal.com/AO Scan products, programs, and information are used at the user’s own risk, discretion, and independent judgment. SolexLife/Solex/AO Scan firms expressly disclaim liability for any user choices about the use of Solex/AO Scan goods or services outside the bounds of the manual.